PMU Terms of service.

The results of any cosmetic procedure, including but not limited to permanent cosmetics, cannot be guaranteed. As such, whether or not a patient is satisfied with the outcome, there will be no refunds.

Whether you need to define or enhance your eye liner, lips or eye brows we will work closely with you to make sure we understand what you want. Your life can become more carefree and convenient and you will soon find yourself participating in more activities and feeling more confident about your appearance under all circumstances.

Obsidian BROW STUDIO’S POLICY

  • A NON-REFUNDABLE DEPOSIT of $75 will be required when booking an appointment online to secure the spot. 100% of the deposit will go towards the amount that’s due on the day of the appointment. The remaining balance will be paid on the appointment day.

  • Deposit is NON-REFUNDABLE. Cancelling your appointment for any reason will result in losing your deposit.

  • You must be 18+ to get this procedure done in the state of Tennessee.

  • NO guests or pets allowed due to cross contamination and interruption. Please be respectful and understand that the brow technician must focus on a permanent tattoo procedure. There is a quiet waiting area outside of the studio where your guest(s) may wait at.

  • You must arrive no later than 15 minutes from your scheduled appointment time. After 15 minutes, we would either have to reschedule to the next available date/time or cancel.

  • 3 days notice is required if you need to reschedule an appointment to another date and time. Only one time rescheduling is allowed. If you fail to do so your deposit will be forfeited.

  • All foreign retouches will be considered as a new set of brows. Please book accordingly.

  • All results will vary per person depending on their: skin, blood type, lifestyle, existing hair, bone structure, any medications taken and aftercare.

  • PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

  • We reserve the right to refuse service to anyone.

    We are by appointment only and operate on a strict schedule.

  • We kindly ask that you respect our time as we do yours. If you miss your appointment or cancel the same day, you will be charged the full price of the service.

NO-SHOWS

Since we are a studio that is by appointment only, we ask our clients to respect our time as much as we respect theirs. ALL CLIENTS WHO “NO-SHOWS” WILL BE CHARGED THE “FULL PRICE” OF BOOKED SERVICE. If you do not show up to your PMU touchup appointment, your touchup appointment will be forfeited, along with an additional fee. For all packages, we will deduct a session if no-showed.

WHAT IS CONSIDERED A NO-SHOW?

  • You do not show up to your appointment

  • Cancelling & Rescheduling appointments less than 48 hours

  • Late more than 15 min to your appointment

RESULTS ARE NOT GUARANTEED

Cosmetic tattoo is a multiple-step process. Healed results will vary with each individual client. No guarantees will be made; however, we will do our best to accommodate your needs. Additional sessions (at an additional charge) may be required to obtain optimal desired results. Although we give our best efforts to provide you with quality service, many factors can result in less than the desired outcome as each client will heal differently. In order for your new brows/eyeliner to heal properly following all Pre & Post Care Instructions is crucial!

REFUND                                                                                                 

All services and products are final and NON-REFUNDABLE.

PMU TOUCH-UPs

A initial 6-8 week touch up is recommended for optimal results. This is NOT complimentary. A touchup enhancement session is essential for the best possible results. Additional touch-ups may be needed for oily, problematic skin, those with darkly pigmented skin, or those who do not follow after-care instructions properly. Scheduling a touch-up session after 8 weeks is no longer considered an initial touch up session and will incur an additional charge according to the timeline. Please check our price list for more info.

*OUR TOUCH-UP SESSION IS ONLY ELIGIBLE FOR CLIENTS WHO HAD AN INITIAL SESSION AT OBSIDIAN BROW STUDIO.

EXISTING SEMI-PERMANENT MAKEUP

EXISTING TATTOOS: We are extremely selective when working over existing tattoos and other tattoo artists' work. If you had your eyebrows previously tattooed, we request that you text us clear photos of your brows for approval (text us at 865-226-9704) or book for a consultation BEFORE your appointment booking for a brow TATTOO CORRECTION. In addition, please include the date of your last brow tattoo, whether you received a shading tattoo or Microblading, how many sessions you received, the business name, and the artist name who performed your service.

*WE CANNOT GUARANTEE THAT WE CAN PERFORM THE SERVICE OVER PREVIOUS WORK. WE WILL REFUSE ANY SERVICE WE DO NOT FEEL CONFIDENT WITH AND WILL SUGGEST OTHER OPTIONS.

*IF WE ARE ABLE TO PERFORM A COVERUP/CORRECTION, WE CANNOT GUARANTEE THE NUMBER OF SESSIONS NECESSARY TO CORRECT THE PREVIOUS TATTOO.